Deal or no deal?

Here’s a classic case of shutting the stable door after the horse has bolted! Last week, a letter arrived from Nissan recalling my X-trail car for modification to prevent a “potential concern”.
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It reads: “Nissan has identified that in a small number of cases when operating under a high load, high engine speed and severe driving conditions, the engine bearings may wear.

“If the vehicle continues to be driven in this condition, in extreme cases the engine may stall due to seizure of the main or connecting rod bearings.”

And that’s exactly what happened to my X-trail and caused its catastrophic break-down two months ago! The car was off the road for three weeks with a wrecked engine – a stressful and very difficult time for me – and I was left with a huge repair bill of thousands of pounds to pay.

When I contacted Nissan shortly afterwards because I had been told this had happened to other similar X-trails, the company wasn’t interested. They said the car had not been repaired by a Nissan dealer so “without a diagnosis from a Nissan dealership we would be unable to investigate the fault that occurred on your vehicle”. Or in other words, tough, we don’t care.
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Well, it appears this may not be the case now. I contacted Nissan’s complaints department about the recent letter and said I noted that Nissan now recognised there was a problem serious enough to justify recalling cars, including mine, for modification.

I received a very speedy reply and a request for a copy of the garage invoice for my car’s repairs. This has been provided. So watch this space …..

Meanwhile, my X-trail is going to the local dealer this week to have the necessary modifications done and the stable door will be shut.

More soon …….